Return and Refund Policy
Last updated: 15 April 2021
Thank you for shopping at West African Timber Export SARL https://westafricatimberexport.com/.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to West Africa Timber Export SARL.
- Service refers to the Website https://westafricatimberexport.com/.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement.
You can inform us of your decision by:
- By email: sales@westafricatimberexport.com
- By phone: 07830 307059
We will reimburse You no later than 30 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 30 days
- The Goods are not damaged and fit for sale on their return as they were on delivery
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalised. This includes any kind of personalisation carried out to the container such as painting options different from the standard ones.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us.
To return the Goods you have two options:
- You arrange you own Hiab delivery service and agree a day and time when the Goods should arrive at one of our depots, or
- We arrange our Hiab service to pick up the Goods from your site
Please note, We cannot be held responsible for Goods damaged in return shipment if you have arrange your own Hiab delivery service.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: sales@westafricatimberexport.com
- By phone: 07830 307059
15) No cancellation is allowed during shipping process. You have to wait until product is delivered hence you can check and if product is not exactly what you earlier ordered you can then proceed to cancel.
16) CONSUMERS – RIGHT TO CANCEL This clause applies only to consumers
a) If you are a consumer, and you made your order away from our premises, you have a legal right to cancel a Contract during the period set out below in clause 16c. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product or Equipment, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
b) Your cancellation right does not apply in the case of any Products or Equipment that have been custom-made to your specifications.
c) Your legal right to cancel a Contract starts from the date of the Written Order Acknowledgment, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the Products. If you have hired Equipment or ordered Services, you have a period of 7 (seven) working days from the date the Contract between us is formed, unless the Hire Period or Services have started with your consent, in which case your right to cancel ends when the Hire Period or Services start. Working days means that Saturdays, Sundays or public holidays are not included in this period.
d) To cancel a Contract, you must contact us in writing by sending an e-mail to sales@westafricatimberexport.com or by sending a letter to us at Unit 8 Station Buildings, Station Road, Buckley, UK, CH7 3AY. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
e) You will receive a full refund of the price you paid for the Products or any hire Charges, and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 16d. If you returned the Products or Equipment to us because they were faulty or mis-described, please see clause 16f.
f) If you have returned the Products or Equipment to us under this clause 16 because they are faulty or mis-described, we will refund the price of a defective Product or the hire Charges in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
g) We refund you on the credit card or debit card used by you to pay.
h) If the Products or Equipment were delivered to you:
i. At our election, we will ask you to return the Products or Equipment to us, or we will collect the Products or Equipment from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
ii. Unless the Products or Equipment are faulty or not as described (in this case, see clause 16f), you will be responsible for the cost of returning the Products or Equipment to us, or us collecting the Products or Equipment from you. We charge our standard collection costs for collection of Products or Equipment;
iii. You have a legal obligation to keep the Products or Equipment in your possession and to take reasonable care of the Products or Equipment while they are in your possession.
i) Details of your legal right to cancel and an explanation of how to exercise it are provided in the Written Order Acknowledgment.
j) As a consumer, you will always have legal rights in relation to Products or Equipment that are faulty or not as described. These legal rights are not affected by the returns policy in this clause
16. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.