In this privacy policy, we will describe and explain how we collect and use any personal data that you submit to us or that is collected about you via our website. It could be your information in order to send an order to you, but also information about your actions on the website.
Our privacy policy is based on Consumer Protection Laws in compliance with the Personal Data Act.
Information we collect
If you wish to purchase and receive a product from us, we need to collect certain personal data in order to complete the transaction and to be able to offer you our services.
We gather the following information: Name, email address, mailing address, delivery address (if this varies from the mailing address), phone number and payment information.
We use Klarna as a supplier of our payments. This means that we may share your personal information such as contact information and order information with Klarna when the payment is loaded, so that Klarna can handle your purchase. Your personal data that is shared is processed according to Klarna’s own data protection information.
GrejFreak ApS collect and process your personal data when you do the following:
- Visit our website
- Complete a purchase of our products
- Create a customer account
- Subscribe to our newsletter/customer club
- Leave a review about our website
- Send us a question, right of withdrawal or feedback (through phone, email or chat)
The data controller
The data controller of collecting, processing and use of your personal information on https://westafricatimberexport.com/ is West Africa Timber Export SARL, R-number 35855938, Gunnar Clausens V37 Panton Street, London, UK SW1Y 4EA Phone number +44 71 99 63 61 and email address sales@westafricatimberexport.com. Our director and employees have access to the information that is registered about you.
Basis of treatment and purpose
Your regular contact information such as name and address is collected by us in accordance with article 6 (b) of the Data Protection Regulation in order to be able to deliver the product that you have purchased from us. We collect your email address in order to send you an order confirmation as well as a delivery confirmation.
When you pay for your product, we collect your name, your payment data and IP address. The information collected in connection with the payment transaction is used and stored only for the purpose of payment settlement and fulfillment of the agreement entered in accordance with article 6 (b) of the Data Protection Regulation.
If you consent during the registration process or on our website, we will use your email address to send out a newsletter. You can sign up and unsubscribe from the newsletter at any time. All newsletters also contain a link to unsubscribe. If the processing of personal data is based upon your consent, you can revoke the consent at any time. The processing of your personal information takes place in accordance with article 6 (f) of the Data Protection Regulation.
When you visit our website we collect information about your IP address, browser, searches, where you click and similar actions. This is used to create anonymous statistics in order to analyze the use of our website with the aim of optimizing it. At the same time, we would like to show you the most relevant products for you – not only on our website, but also in order to advertise these via Google. This consent is collected via our cookie banner..
If you do not wish to give us your personal data, which is required in order to complete a purchase of a product, unfortunately you will not have the opportunity to purchase products from our website.
Your information (except for your email address if you have consented to its processing for the purpose of receiving our newsletter) will be deleted 3 years after you have received your item.
We collect information about the users’ actions on our Facebook page. This includes likes, people who like our page, the number of visits, the posts’ range, etc. We collect this as a joint data controller with Facebook. You can read the agreement about the joint data control.
Recipients of personal data
If you have ordered delivery, the information about your name, address, phone number and email address will be handed over to our shipping companies, currently Bring, GLS, Blue Water and DHL for the purpose of delivering your orders.
If you choose to leave a review about our website, your name and email address will be transferred to the Trustpilot review page.
We have our webshop and payment system through ScanNet A/S, which acts as our data processor.
We have entered into data processor agreements with our data processors. The companies process information solely on our behalf and are not allowed to use them for their own purposes.
Your rights
In accordance with the Personal Data Act, we provide information on the inquiries about registered information, and based on any objections, you have the right to have them rectified. In some cases, we have a duty to delete your personal data if you ask us to, eg. if your data are no longer necessary for the purpose for which we were to use it.
If you no longer wish for us to process your personal information or if we should limit the processing of your personal information, you can send in a request for this to our email address sales@westafricatimberexport.com.